Check out our Frequently Asked Questions list and if you can't find what you need, feel free to contact us via phone, email, or online form!
Do you offer custom services?
Yes! Custom services are our expertise. We employ a full graphics department that will help create a design, and screen printers that will help it all come to life.
What is your typical turn around time on custom services?
If you want a design custom made it generally takes 2 weeks. After one week we will send you a mock up of your design to okay. We can not start the production process until after you have said you like your design. Once you have accepted your design there will be another week for production.
What kind of garments do you offer?
We offer hundreds of garments. Not all of them are currently listed on the website, but we are working on that! If you don't see a garment you like stop on in and we will help you find one, or email us at firstname.lastname@example.org with an idea and we will see what we can do.
Will you print on my own garment?
Yes! If you bring it in we will determine the best course of action for your garment whether that is a screen print or embroidery and help you pick out a design.
Do you only do clothing?
No. If you have something you want custom designed chances are we can probably do it. Feel free to call us at 330-882-4005 and ask if it can be done.
Do you have an art fee?
No! We do not charge an art fee for screen printing! If you want a custom embroidery design there is a one time $30 digitizing fee.
Is there a minimum number of shirts I have to buy for a custom order?
No there is no minimum number!
What kind of price breaks do you offer?
It's hard to pinpoint an exact price point because there are a variety of factors that go in to price, but we do offer price breaks. There are three price categories: one for one shirt through eleven shirts, twelve to twenty-three shirts, and anything more than twenty-four shirts. For an exact price please contact email@example.com
Do you wholesale?
If you are interested in wholesale please contact firstname.lastname@example.org and we will discuss the specifics.
Do you do more than sports or schools?
Yes! Well we do a lot for sports and the schools in Ohio we also do uniforms and shirts for a lot of businesses. From everything to mechanics and lawn car companies to uniforms for restaurants and hairdressers.
Can I set up a Spirit Wear order or a Fundraiser?
Absolutely if you want to set up an order please contact email@example.com Kim will help set up an order form for you. She will come up with multiple options as well as multiple designs for your spirit wear or fundraiser sale.
When do I have to pay?
Company policy is to pay upfront when the order is placed unless you are a school that has to pay through a P.O.
What types of payment do you accept?
We accept all major credit cards online, checks and cash in store only.
How do your shirts fit?
It depends on the garment you are looking at, but our basic garments are a unisex fit so it tends to fit more like a men's cut. For more specific items feel free to send a message through the website or to us at firstname.lastname@example.org and we will give you a size chart for that garment.
Do you carry larger garments larger than 3XL?
Yes, depending on the garment! Some garments comes in sizes up to 7XL.
Will my new shirts shrink after I wash them?
Generally speaking no. Our basic garments are all 50/50 cotton polyester blends meaning they will not shrink much. Most of our other garments do not require any sort of special washing, but if you are worried just turn the garment inside out and wash it in cold water.
What if my shirt doesn't fit?
If your item doesn't fit you can ask to exchange it and we gladly will as long as it has not been personalized. However, you will have to pay for the shipping costs.
When will you ship my order?
We strive to complete orders as fast as possible, but because all orders are made to order it generally takes one to two weeks. Embroidery items will take two weeks to be processed.
Do you charge sales tax?
Yes we do charge sales tax in store and online. Online orders are charged sales tax based upon the sales tax of your billing address.
I received the wrong item in my order. How can I get my item?
First we would like to apologize for the mix up, but unfortunately mistakes do happen. If you do happen to get the wrong item please let us know by either calling us at 330-882-4005 or emailing us at email@example.com , after letting us know we will have you ship it back to us. Then we will correct your order and reimburse you for the shipping costs.
What is your return policy?
Returns and exchanges on unwashed and unworn items are accepted within 30 days of purchase for any reason. However items that have been personalized at all with a name or number can not be returned.
Can I return/exchange an item bought online in store?
Yes you may! You must bring in your order confirmation with your garments.